Terms & Conditions

Terms & Conditions

When you order on the Petpourri web site, your order will be fulfilled by the individual manufacturers from which you are purchasing.  Therefore, all the manufacturers' regular terms and conditions apply.  Petpourri works with manufacturers in our industry who are committed to safe, high quality products and good customer relationships.  Please be sure to let us know if you are not satisfied with your purchase or with the service you receive from our suppliers.  We will do whatever follow up is needed to resolve the problem.

We do not ask for your credit card information or store it on this web site.  If you have purchased from Petpourri in the past, we will keep record of your credit card and provide it to the manufacturer with your order. If you are a new customer or if we do not have your current card number on file, we will call you to obtain payment information before your order is submitted to the manufacturer.  If you have more than one credit card, you can provide us the last four digits of the card you wish to use in the Comments section on your order.  If you have Net 30 terms already set up with a manufacturer, please make note of that as well.  

We will assume that any order placed on our site is a firm purchase order.  If you change your mind and wish to cancel an item or an entire order, please contact us at Petpourri ASAP to avoid any restocking charges from the manufacturer after an order is shipped.  You can reach us at orders@petpourrichicago.com, or by calling 773-539-5921..